WorkLog Insight Support

Getting Help

For support, email [email protected]. Please include your device model, iOS version, app version, and a short description of the issue.

If the issue is related to iCloud sync or attachments, mention whether you are signed in to iCloud and whether iCloud Drive is enabled on the device.

Common Questions

Where is my data stored?

Work records sync through your Apple iCloud account. Photos and documents added as attachments are stored in the app's iCloud Documents storage.

Do attachments stay on the device only?

No. Attachments use iCloud storage so they can be managed by the app and available across your devices when iCloud is enabled.

What happens when I delete an attachment?

Deleting an attachment removes only that selected photo or document and its attachment record. The linked task, comment, project, and client stay intact.

Can I export my data?

Yes. Use Settings > Backup > Export Full Backup to save records, app settings, and attachment references as a JSON file. The JSON backup does not include the actual photo or document attachment files.

Can I delete all app iCloud data?

Yes. Use Settings > iCloud > Erase All iCloud Data. This permanently removes synced app records and attachment files for WorkLog Insight, and cancels local WorkLog reminder notifications.

iCloud Checklist

• Make sure you are signed in to iCloud on the device.
• Make sure iCloud Drive is enabled.
• Open WorkLog Insight Settings and check the iCloud Sync row.
• If attachments are missing locally, wait for iCloud to finish downloading them and try again.

If iCloud is signed out, WorkLog Insight can still open, but adding photos or documents requires iCloud Documents to be available.